Privacy Policy
Last updated: 1 November 2026
This policy explains what personal information Velmora UAE Store (velmorauae.store) collects when you visit the site or place an order, and how we use it.
What we collect
- Order details: your name, phone number, email address, delivery address and the products you order.
- Messages you send us through the contact form.
- Basic technical data such as your IP address, browser type and the pages you visit, collected through cookies.
How we use it
- To confirm your order by phone and deliver it with Cash on Delivery.
- To send order confirmations and updates by email.
- To answer your questions and handle returns.
- To understand how visitors use the site and to measure our advertising.
Who we share it with
We share your name, phone number and address with our fulfilment and courier partners so they can deliver your order. We do not sell your personal information.
The site uses Google Analytics (via Google Site Kit) and the TikTok Pixel to measure visits and ad performance. These services may set cookies and process data under their own privacy policies.
Cookies
We use cookies to keep your cart working, remember your preferences and measure traffic. You can accept or decline non-essential cookies in the cookie banner, and you can clear cookies in your browser settings at any time.
How long we keep it
We keep order records for as long as we need them for delivery, returns, accounting and legal requirements. Contact form messages are deleted once your question is resolved.
Your choices
You can ask us to show, correct or delete the personal information we hold about you. Send your request through our Contact Us page or email contact@velmorauae.store, and include your order number if you have one.
For delivery and returns, see our Shipping & Easy Returns Policy.